SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops!

*All employees eat free on shift in our dining room!

*Weekly pay, bonus eligibility, and the best benefit package in SWFL!

*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year !

Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making More in Paradise for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! Feel the Vibe is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world , Get In and Get Moving!

OUR COMMITMENT TO SERVICE:

We dont have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isnt just a part of our mission statement at Seminole Gaming; its a commitment to each and every one of our current and future Guests.

Job Summary:

Under the direction of the IT Director, the incumbent will provide technical assistance, support and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system requirements. He/she will also assist other IT staff to prepare and conduct user training in the proper use of new hardware and software as it is introduced. The incumbent will coordinate with equipment vendors and service providers for maintenance and services provided for in-equipment and service support agreements through the departmental License and Security Administrator. He/she will act in a Supervisory role for the Systems Administration Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Must adhere to the Seminole Tribe's Policies and Procedures.

* Receive, configure, install and support computer hardware and peripherals in a networked environment.

* Troubleshoot, diagnose and repair hardware and software issues for users in their workspace.

* Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise.

* Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and server hardware and appliances.

* Manage replacement spares through repair or Dealer RMA programs to insure maximum hardware availability and minimum down-time related to maintenance issues.

* Maintain statistical and maintenance data on the remediation of issues with supported hardware and appliances.

* Lift and carry 30 pounds frequently during a shift.

* Perform other departmental duties as may be required by Management.

* Perform administrative tasks as may be required by local and corporate policy.

* Responsible for maintaining a clean, safe and hazard free work environment.

* Supervise Systems Administrators in scheduling, training, coaching, mentoring, evaluating and disciplining.

* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Companys Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

* Perform other duties as assigned.

Qualifications:

A Bachelors Degree in a computer related discipline is preferred. Equivalent technical training and certification may be considered. Four (4) years of experience managing a computer hardware support and maintenance team, as well as, performing as a member of that team is also preferred. Prefer candidate possess MCSE certification and VMWare certification.

WORK ENVIRONMENT

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gamings employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).